Pinpoint on iPad

Maximize Your Visibility.
Build Your Reputation.

Presence and reputation go hand in hand. Online listings are crucial to making sure customers can find your business. At the same time, when your online profiles have user content—like reviews—your reputation impacts your results. Pinpoint gives you the tools to manage your online reputation—without all the guesswork.

66% of people are more likely to buy from a store
if they find positive comments about it online.

50% are less likely to buy if comments are negative.
Visibility Stats Screenshot

Improve Online Visibility

Visibility is about making sure your customers can find you. And in order for that to happen, you need to make sure you’re listed in the right places—and that those listings are accurate.

Pinpoint gathers all the locations on the web where your business listing can be found, shows you missing and incorrect listings, and lets you make updates in one simple step.

Review Capture Screenshot

Review Capture

Online reviews can make or break a business. Review Capture allows you to monitor sites where people are talking about your business, and take action where appropriate. If you see a bad review, you can respond with an apology, explanation, or incentive to win back the customer. If you see a good review, you can hit the SHARE button to showcase it on your social properties.

Mentions Monitor Screenshot

Mentions Monitor

Consumers are talking about your brand—everywhere. Compile mentions from across the web for a clear picture of what people are saying about your business. Every time a new review or mention is found, you'll be notified by email. Every week you'll be sent an Executive Report that breaks down how your business is faring in online conversations.

Social Monitor Screenshot

Social Monitor

Consumers control conversations—even on your own social properties. Social Monitor lets you track your Facebook likes, Twitter followers, Foursquare check-ins, and LinkedIn activity. When people like, re-tweet, or comment, you’ll see it here. You can also track employee activity, so if they’re saying anything bad about your business, you’ll know the second they post it.

Competitive Analysis Screenshot

Competitive Analysis

Knowing what your competitors are doing online can affect your business’ current and future efforts. Share Of Voice graphs reveal how your business stacks up against your competitors in local web searches. Social tracking keeps an eye on your audience and activity compared to your competitors.