Analytics

More and more, brands’ reputations are being formed at the local level. Unfortunately, current reputation monitoring tools were built for the big picture. They’re great at showing what people are saying about a brand as a whole, but they don't provide insight into what people are saying about an individual location.

Pinpoint Analytics provides the only tool that helps brands monitor the reputations of individual locations and compare conversations across different regions.

82% of consumers in the U.S. said they’ve stopped doing business
with a company due to a poor customer service experience.

Franchise Visibility

Visibility determines if franchises are listed in all the places where people are searching, and whether the listings are accurate and consistent.

Regional Review Monitoring

Reviews from sites like Yelp, TripAdvisor, and Urbanspoon are broken down by rating in order to reveal which franchises and regions are excelling or underperforming.

Bird’s Eye View on Social

Social media activity from Facebook, Twitter, and Foursquare accounts is charted to detect signs of growth or stagnation at different locations. Mentions on websites, blogs, comment-streams, and Twitter are automatically analyzed and sorted by sentiment.

Analytics

82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience.

Franchise Visibility

Regional Review Monitoring

Bird’s Eye View on Social

82% of consumers in the U.S. said they’ve stopped doing business
with a company due to a poor customer service experience.